We cannot change our past. We can not change the fact that people act in a certain way. We can not change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude.
I don't like it when people who are young act like they're 40. That's taking too much on. Putting up a shield and trying to act like you're so mature or whatever - I don't try to act mature. Some people might say I'm mature for my age, but it's not something I'm trying to do, you know? I'm just me.
Communication is a continual balancing act, juggling the conflicting needs for intimacy and independence. To survive in the world, we have to act in concert with others, but to survive as ourselves, rather than simply as cogs in a wheel, we have to act alone.
What I try to do is factor in how people use computers, what people's problems are, and how these technologies can get applied to those problems. Then I try to direct the various product groups to act on this information.